Recent Posts

Soot Cleaning

1/7/2020 (Permalink)

Affected Warehouse This photo gives some idea as to the size of the warehouse & detailed nature of work to be performed

Recently SERVPRO of Langhorne/Bensalem was called to a large commercial space of about 50,000 square feet.  Unfortunately, the business was a victim of circumstance when their neighbors decided to light a pile of debris on fire outside of their facility.  Due to the amount of debris that was set ablaze, and due to open windows in the business's warehouse, the building's entire interior was exposed to the smoke damage.  This allowed soot to enter and affect the entire building.  A loss of this size can be devastating to any business operation.  Luckily, the building owner called SERVPRO to remediate the damage.  Not only did we clean the warehouse and office structure so that business operations could resume, but we also brought in several subcontractors to inspect & fix specialty items; including computer systems, HVAC systems, proprietary electronics & appliances, and masonry experts.  Due to our quick and professional response, the business began operating a portion of their services within just 1 day of calling us, and the entire business was stabilized and operable after just a few more days.

Sump Pump Losses

12/4/2019 (Permalink)

Sump Pump Pictured is an actual sump pump caught in the act of victimizing a local homeowner.

We see them all the time: significant storm events.  It may be surprising to many homeowners that the most common damage in our area is caused, not by leaky windows or roofs, but by a sump pump failure.  Whether it is due to temporary loss of electricity, or just the inability of the pump to function correctly, homeowners with a sump pump can sometimes experience a water damage.  Add in a finished basement, that could be a recipe for a lot of damage!  "And if you have a cut-rate insurance company policy, you could be paying for the repairs yourself."

So if you want to avoid mayhem, here are a few things you can do to protect yourself:

1) Speak to your insurance agent or provider to see about adding coverage to your policy specific to sump pumps.  Many times, it is very low-cost to add this coverage, but insurance agents do not include it automatically.  You don't want to find out after the damage!

2) While you will be anxious to get your property fixed, many times insurance coverage is limited on sump pump damage.  Therefore, you may want to get an estimate first.  The restoration company may need to see the property in-person to provide an accurate estimate, and this will surely delay the drying process, but it may ultimately save you dollars and cents.

So to sum up, make sure that you check your policy for coverage on sump pumps so that your insurance provider helps you with the repairs.  And also be sure that you contact a reputable restoration company that is willing to provide you an estimate up front, like SERVPRO of Langhorne/Bensalem!

Customer Service

12/4/2019 (Permalink)

Contents Work Space Preparing a space for proper content/personal possession assessment, inventorying, cleaning, packing, and storing.

Customer service isn’t just about being courteous to your customers–it’s about being attentive to our customers' needs and doing the job professionally and correctly- the first time!  

SERVPRO's customer service is like no other.  We are there to help and we will tailor our drying plan to your specific needs!  Whether it be accommodating your busy work schedule, being cognizant of health concerns, or even just as simple as being friendly to the family pet, SERVPRO is there to help you with your damage by providing exceptional customer service!  

We also know that we are not just there to dry the structure.  We are also there to restore your contents.  We understand that not every personal possession strictly has a monetary value.  Some possessions have sentimental value as well.  Many restoration companies neglect this fact, but SERVPRO will take as much time and care as necessary to help with your possessions!

Going The Extra Step

10/28/2019 (Permalink)

Sentimental Flowers These soot-covered flowers were of significant value to our customer, so we took the time to clean & restore them as opposed to just throwing away.

Here at SERVPRO of Langhorne/Bensalem & Fox Chase/Torresdale, we take pride in our customer service.  While many restoration companies have capable technicians, with similar abilities and/or certifications to restore or demo carpet, drywall, wood flooring, and other building materials, we try to stand apart based on our customer service.  It is our primary focus.  In order to stand out from the crowd, our Company Mission is "To Create Happy Customers".  

When you have a significant loss at your property, most companies will focus on restoring the structure itself, because it is quicker and easier.  But what about your high-value possessions, such as heirlooms or gifts?  We take the time to get to know you, and what is important to you beyond the physical structure of your home or business.  

Most restoration companies can demo & dry your property if properly certified, but can they restore your prized-possessions and restore your peace of mind?  That's our focus, and we are eager to help any customer in need.

You've Had a Fire Damage - What Happens Next?

10/7/2019 (Permalink)

Air Scrubber Pictured is an air scrubbers we placed at a smoke-damaged property

Fire damages can be the worst type of losses a person or family can experience.  And while everyone is anxious to get their property and personal items restored, unfortunately, the process can be slow moving at first.  At SERVPRO of Langhorne/Bensalem, we recommend placing negative air fans (aka air scrubbers) at your property as soon as the fire department allows access.  Depending on the severity of the damage, these machines can help to limit cross-contamination, and limit the smoke odor. 

It is important to let the restoration professionals and insurance adjusters assess the situation before rushing to clean or replace damaged items & structural materials.  This will allow for proper restoration and end up saving you from future frustrations.  

There are also a few things that can be done before the full restoration process begins, such as:

  • Place air scrubbers (as stated above)
  • Limit movement in the home to prevent soot particles from spreading and causing additional damage
  • Place aluminum foil or wood blocks between furniture legs and wet carpet
  • Do not wash any walls or painted surfaces
  • Do not clean any electrical equipment

Unfortunately, fire & smoke damage does happen.  Here at SERVPRO of Langhorne/Bensalem, we are happy to help you in your time of need, 24/7/365.

Apartment Complex Mess

7/17/2019 (Permalink)

We had a call in the other day for a complex that needed assistance with both water and mold damage from the excessive rain we have been experiencing lately.  The Property Owner expressed to us how thankful he was for us responding to his call and moving so quickly.  We actually made an agreement leaving the complex to clean his carpets and vents weekly as well.  He said he'd be more than happy to recommend out SERVPRO to any of the nearby complexes in the area.

Why SERVPRO?

We are diverse in the service we offer.  Please do not hesitate to give us a call if you or someone you know experiences Fire, Water, Mold damage as well as the need for carpet/vent cleaning.

Keurig Mess in House

7/16/2019 (Permalink)

Fire Damage to Kitchen and Living Room

We were called in recently to tend to a kitchen fire that was caused by a keurig.  While we never figured out exactly what caused the fire, it was evident there was much damage.  Including the living room carpet as well.  Many people associate SERVPRO with just water and mold damage.  We like to make it known we not only tend to these issues, but cleaning up fires happens to be one of our most important jobs we get called in to take care of.  It means a lot to us to try our very best to salvage your prized items and save your memories.  If you or anyone you know experiences fire damage in their home--please don't hesitate to give SERVPRO a call.

Basement of Library

7/12/2019 (Permalink)

Library Basement Damage

We had a call in the other day to tend to a nearby library with extreme water damage.  While we were there, we also found some mold damage, as well.  We had to remove everything out of the basement and open up the doors to let some light in due to the musty smell.  The manager of the library thanked us deeply because some of the left over books they had down there were damaged as well.  We ended up securing a weekly job vacuuming this clients carpets as well because they loved our work so much.  If you, a friend or business you know of ever need assistance with water, mold, or fire damage--please do not hesitate to call us here at SERVPRO!

Potential Mold Damage in Commercial Building

7/9/2019 (Permalink)

Water damage to floor and potential mold

We received a call the other day about a basement that needed to be aired out at a nearby establishment because we had bad rain over the weekend.  We got there just in time because there was some mold starting to build up as well.  We needed to take out part of the floor to get to the damage.  While the business was not closed down due to the damage, the owners were still very thankful that we got there when we did.  They said that they've experienced severe water damage in the past and just wanted to be sure that this did not end up the same way.  If your business ever experiences water or mold damage, please do not hesitate to give us a call.

Summer Storm Carpet Damage

7/3/2019 (Permalink)

Carpet ruined in storm

Here is a carpet that our team had to rip up the other day due to storm damage throughout the entire house.  Water seeped through the upstairs, downstairs, and living room carpet.  When we were called we were honest about saying we weren't sure if we could salvage the damage this time around because it was so severe.  If this is the case, we have back up connections to refer out to help our potential clients just in case they need to get a hold of us in the future for any reason.  This case however, ended up turning around and we figured out a way to save all of the carpet.  Our customers were very pleased that they didn't need to pay for a new carpet and said they'll definitely be using our services again.