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Water Damage to Most of Apartment Complex

We got a call in the other day to an apartment complex in the area.  Due to the excessive amount of rain we are having, the complex asked us to come in and check out some of the apartments that had been damaged.  We ended up taking care of all of the rooms in a timely matter.  The Property Owner expressed to us how thankful he was for us moving so quickly.  We actually made an agreement leaving the complex to clean his carpets and vents weekly as well.  He said he'd be more than happy to recommend out SERVPRO to any of the nearby complexes in the area.

Why SERVPRO?

We are diverse in the service we offer.  Please do not hesitate to give us a call if you or someone you know experiences Fire, Water, Mold damage as well as the need for carpet/vent cleaning.

Keurig Fire in Kitchen

We got a call the other day to tend to a keurig fire in a kitchen nearby.  Mostly everything in the kitchen was affected, including some carpet that was damaged as well.  Thankfully, no one was hurt... but we did have to rip up the carpet and the family had to replace it.  Many people associate SERVPRO with just water and mold damage.  We like to make it known we not only tend to these issues, but cleaning up fires happens to be one of our most important jobs we get called in to take care of.  It means a lot to us to try our very best to salvage your prized items.  If you or anyone you know experiences fire damage in their home--please don't hesitate to give SERVPRO a call.

Commercial Water Damage to Basement

We received a call the other day about a basement that needed to be aired out at a nearby establishment because we had bad rain over the weekend.  We got there just in time because there was some mold starting to build up as well.  We needed to take out part of the floor to get to the damage.  While the business was not closed down due to the damage, the owners were still very thankful that we got there when we did.  They said that they've experienced severe water damage in the past and just wanted to be sure that this did not end up the same way.  If your business ever experiences water or mold damage, please do not hesitate to give us a call.

Storm Mess

We got a call the other day about a carpet that needed to be torn out because water got in the living room of the house. This unfortunately was the second time this customer experienced this because they had a hole in their ceiling they were unaware of.  Luckily, we were their previously the service they called and they decided to use us again.  We asked that in the future if anything were to arise with family or friends please don't hesitate to forward along our information to them--they had no problem doing this at all.  Here at our SERVPRO we thrive ourselves on consistency.  It's important to us to be accurate, yet constant in our work.  Please let us know if we can be of service to you!

Carpet Mix Up

Here's an example of a water damage job that our team got called in for this past week.  With all the flooding we've been having our client had a leak in the roof and ended up leaving it until another storm happened.  Unfortunately, their entire living room carpet had to be ripped up because the issue wasn't tended to initially.  Please never feel afraid or wait too long to call SERVPRO.  With these months of lots of rain, we don't want to make flooding more of a hassle than it already is in some peoples' homes.  We offer free estimates and our goal is to make you feel as comfortable in your home, while we get done the job as quick as possible.

Water Damage to Furniture and more...

On the regular, we tend to residential homes that have water damage to their furniture.  In this case, we were brought in to salvage a table and the surrounding floor area in the dining room due to water leakage from upstairs and through the roof.  When we hurry in to take care of a job, we always make sure that the customer is okay with what we are doing.  We walk you through the process because we want you to feel as comfortable in your home as possible while we are in there taking care of things.  If you, yourself, or someone you know is experiencing water damage in their home currently, please don't hesitate to call us here at SERVPRO.  We're here to help and make your life less stressful!

Mold in Living Room

This is an example of a call we got a month or so ago at a nearby residential home.  We were called in right after this family had severe flooding in their home.  When we arrived and took care of the water damage, there was also some mold that built up due to the damage.  We did what we could to save everything in their home.  Fortunately when a client wants an estimate, we have an outside party that we are partnered with that assists us in measuring the amount of mold/and the type of mold in the affected area.  We have a collaborative mindset here at SERVPRO and strongly believe this is the way to get tasks done more quickly, efficiently, and make everyone happy in the long run.

Fire Throughout Entire House

We got called in to tend to a residential fire a few weeks ago nearby.  We had all hands on deck for this job.  A Keurig caught on fire and the entire house burnt because of it.  Luckily, no one was hurt and everyone got out in time safely.  Fires are one of the more severe jobs we tend to.  SERVPRO is partnered with many fire departments around the area and we pride ourselves on quick response.  If you happen to encounter a fire, please don't hesitate to give us a call to so we can help salvage anything we can.  Many of these incidents are a very painful and emotional time for the customer.  We want to make times like this as easy and least stressful for our clients as possible.

Storm Water in Basement

Here is an example of damage that was done to the basement of a home nearby our office.  The living room as well as the entire basement was completely under water from the storms we have been having recently.  Our office was called in the middle of the night to tend to the job and we had majority of the damage cleared out by morning with a few air movers still placed for the remaining damage.  We like to make it known to our customers that we are available any time of the day, no matter how severe the water damage--please don't hesitate to reach out.  We are here to help and make your life a lot less stressful and easier during incidents as such.

Carpet Water Damage

Here is an example of water damage we got called into help with over the course of the last week.  We've been having lots of rain lately contributing to the water restoration workload.  This office called us when water started seeping through their walls and ceilings onto the floor after a storm a few days ago.  We got the call and were there within the hour.  Many times we get called into commercial buildings, the damage is usually spread out which means "all hands on deck" on our end to fix the issue.  We got the job done within a few days and the company was up and back running within 3 days.  They were very satisfied with our work and told us they will definitely be utilizing our services in the future.

Typical Water Estimate

We are constantly being called out to jobs to check out damage done weekly.  Sometimes, when we are called out to assess the damage-we either figure out that we are unable to help due to something major we are not authorized to do... or sometimes, managers and owners decide to take care of the issue themselves.  And hey, that is A-OK with us!  We provide free estimates to our community because we genuinely want to help and give input whenever we can to assist.  Even if that does mean we don't "land the job."  To us, landing a job means getting a call in to provide expertise on the subject.  And who knows, maybe down the line the customer will need us in the future.

The Pentagon

When water pipes located in the basement of the Pentagon burst early one morning, pouring 1.8 million gallons of water over 565,000 square feet - or roughly 17 miles of hallway - SERVPRO Franchise Professionals completed the enormous task of drying the structure in just 7 days. 

Following the horrific events of September 11, 2001 we all know and remember, SERVPRO Franchise Professionals were called in to assist with cleaning up and restoration of the Pentagon.  

Disaster Preparation

During cases of emergency, power surges after the storm can damage electronics, and flooded appliances can also create safety hazards.

1. Shut off all the individual circuits, then turn off your main circuit.  It is also useful to label the individual circuits.

2. Shut off your water.

Cracked lines can also pollute your water supply to your home, so check in with local authorities before restoring your water.

3. Shut off your natural gas.

Locate the shutoff valve connected to the gas line, and turn the switch perpendicular to stop the gas flow.

If you expect a gas leak, immediately evacuate the house and DO NOT turn off your gas.  Contact your local natural gas provider, and have a professional assess the situation.  Natural gas leaks are attributed to numerous home fires.

How will YOU prepare?

Moving Out

This is an example of a customer who called us urgently with a concern when she was moving out.  There had been a storm recently and there was severe water damage done to all our client's furniture.  We used a couple of creative drying methods (more plastic and tubes like the attached picture) to save the most of the building materials and her couch.  She was thrilled with how fast we got everything done and how many items we were able to salvage, since she was right in the midst of moving out of her home.  SERVPRO is here to take care of any of your drying needs--from floors to counter tops, to couches and more.  Please don't hesitate to give us a call if you're feeling stressed at all.  We're here to help!

Townhome Storm Damage

Here is an example of a job we received a call for a few weeks ago after a big storm had hit.  An apartment complex's pool overflowed into the gym and basement as well.  Our team was called in quickly to tend to the issue to dry out the damage.  While we were there we also tended to some of the units since there was some water that had seeped through the ceilings, too.  The property manager was very impressed with our work and stated that from there on out, we would be his main point of contact for emergencies in case something were to happen again.  If and when storm damage happens on your property, whether it be commercial or residential--please don't hesitate to call SERVPRO!

Sump Pump Damage

Over the course of the last couple weeks there have been numerous calls about water damage from Storms.  We had a specific call the other day about a sump bump that overflowed due to all the water from the rain.  Our client was very worried about the damage and did not want to wait until the weekend was over to take care of the issue.  Our team was readily available for them and we arrived at their house the next day to take care of the issue.  SERVPRO prides themselves on efficiency and gets the job done as fast as possible each time.  If yourself, friend, family member, etc.--ever needs our services last minute, please pick up the phone and call SERVPRO!  We're always here to help.

Chimney Fire

Here is an example of a fire we tended to recently.  Our clients had just renovated their house and the chimney had a backup which caused the fire.  SERVPRO was the first this family thought to call and we're very glad they did.  As a team, we were able to save majority of the house that was damaged--some of which included the kitchen, wood floors, and wallpaper.  Our clients were incredibly relieved for the sole fact they thought they would need to renovate majority of the house all over again. 

Much of the time our clients envision their mishap to be more than it actually is.  Never be afraid to pick up your phone and call SERVPRO if you are unsure of something.  We are always here to help and answer any questions!

Residential Fire Call

Here is a perfect example of a fire SERVPRO was called to tend to in a residential area.  Unfortunately, a candle caught on to a lit curtain and the family's entire second floor was ruined.  SERVPRO, along with the local fire department was called in immediately to the job as best we could.  As you can clearly see, via the "After" picture here, there is still work that needs to be done.  Our client was unbelievably thankful for what we had already done.  Many items and memories were destroyed in this fire, but our client was very grateful for how easy SERVPRO made everything.  As much as they were already dealing with, they still loved how reassuring and comforting our team made the entire process for them.

Basement Puffback

Here is an example of a puff back SERVPRO was called into assist with at a residential property.  Although our clients' basement was not finished, the soot from the puff back ended up affecting her entire home--which consisted of three floors in total.  It's important to note that when you notice things such like this that occur in your home that you immediately call for assistance.  Applying to this situation, soot can be extremely dangerous to your health when it is inhaled because it is so toxic.  Although puff backs may or may not only be a one time event it is also important to note that you should reach out to a heating specialist--just so you can prevent this from happening again.

Customer Service Focus

Customer service isn’t just about being courteous to your customers–it’s a vital element of business operations that can impact your bottom line.  The good news is, it’s relatively simple to implement a customer service improvement plan that keeps your business on top.

SERVPRO Customer service is like no longer.  We are there as soon as you need us!  While SERVPRO made some training adjustments to help foster a strong customer service attitude, the active storm season was also a key factor in boosting sales for the year.

The brand is also experiencing the benefits of expanded service offerings as SERVPRO adjusted its operating model about five years ago to add commercial cleaning to what had primarily been water restoration and residential disaster cleanup.

Emergency Ready Profile Advantage

  • A no cost assessment of your facility.
    • This means there is no need to allocate funds, giving you a great value at no cost.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
    • It will only take a little time to complete and will not take you away from current projects.  But it will save a lot of time if ever needed.
  • A guide to help you get back into your building following a disaster.
    • This can help minimize the amount of time your business is inactive by having an immediate plan of action
  • Identification of the line of command for authorizing work to begin.
    • This saves time so we can begin the work of mitigating the damage which can save you time and money.

Hard Wood Floor Rescue

Here is an example of a customer we had that had water damage to their new hard wood floors.  Our client was very worried about ruining the floors they just put in, so they called us here at SERVPRO Langhorne/Bensalem to help with their trouble.  Having seen this time and time again on hardwood floors with severe water damage, we were able to approach the situation appropriately and salvage the new floors.  Why SERVPRO you ask?  We have been recognized for our delicacy and tactics to save certain types of flooring as opposed to our competition.  Or, many times--clients assume it is a better idea just to take care of the issue themselves.  While this may work some of the time, most of the time we get a call right after their attempt.  With our gentle products and necessary tactics for clean up, we can assure you will be satisfied with the outcome of our work.

Carpet and Vent Cleaning

Why SERVPRO?

I'm sure when SERVPRO comes to mind for most people they think of our main services: Fire, Water, and Mold Restoration, being that they are some of our "bigger" jobs and services we get called into.  That being said, we also tend to residential and commercial carpet and vent cleaning as well.

We tend to focus heavily on apartment complexes when it comes to carpet and vent cleaning, being that the need to clean the units is more frequent.  However, we also have serviced residential single homes who need their homes cleaned, too.  As far as commercial goes, hiring a service to come and clean for you is a great idea!  Many restaurants we service have told us repeatedly how thankful they are that we've stepped in, when needed, so they can focus on more important aspects of the business.

Bank of America

Your commercial property’s appearance speaks volumes to your clients. So when the need arises for professional cleaning or emergency restoration services, SERVPRO Franchise Professionals have the training and expertise to help make it “Like it never even happened.”

  • Retail Facilities
  • Education Facilities
  • Property Management
  • Healthcare Facilities
  • Hospitality Facilities
  • Food Service Facilities

In this particular instance, there was a sewage back up in the basement of a Bank of America building nearby.  SERVPRO very quickly responded and went out the same day, extracted the water, sanitized the affected surfaces with antimicrobial, cleaned and/or discarded affected contents, and set up drying equipment to prevent mold.  Our team is prompt, allowing us to respond quickly to these types of incidents allowing us to be readily available for the customer at any time.

Friendly's Water Damage

A nearby Friendly's gave us a call recently about a pipe burst in their restaurant.  When the pipe burst it destroyed the entire carpet and even some of the seating in the building.  Being a larger establishment, the owner found it in their best interest to give us a call.  They mentioned they have used SERVPRO in the past at one of their other locations, and said they wouldn't trust anyone but us to get the job done.  In total, the work took about 3 days to complete.  Everyone was very happy, thinking the job was going to take much longer due to the amount of damage.

If and when a problem arises, please don't hesitate to give SERVPRO a call--we're here to help!

Basement Disaster

We had a call here at SERVPRO this week for water damage in a clients' basement over the weekend.  The upstairs toilet leaked and unfortunately leaked through the entire floor.  If it wasn't enough as it was that our clients' furniture was damaged, his basement floor and walls had sever water damage as well.  He knew he wouldn't be able to take care of the issue himself, so he decided to call us right away.  Our client didn't think twice about calling us since he had used our services before when he had a fire in his kitchen upstairs.  He knew we'd be a reliable source and get the job done efficiently.  He said he will be referring us out to family and friends in the future if another problem arises.

Closet in Apartment Complex

Here is an example of of a closet we got called into with water damage.  Unfortunately, due to the many storms we've been having more than one closet was ruined in various apartments.  The complex thought it would be a good idea to call us in after the facilities team tried cleaning them themselves countless times.  In hopes to save themselves time--we were told that we were the first company they thought of since we have done some water and mold remediation and damage in past.  The job took about a total of three days to air everything and complete the job in full.  Luckily, there was no mold damage this time so our team got the job done very quickly without disturbing all of the residents too much.

Diner Disaster

Here is an example we got called into tend to recently.  A nearby diner we are acquainted with had a fire in their back room damaging much of their ceiling.  Typically, fire damage is tougher and takes longer to restore.  The owner and manager of this diner we very worried about the amount of time it would take to fix everything.  For a job we initially anticipated to take about a week, as a team we ended up completing in three days time.  Our client was very impressed and was overjoyed that they could re open their facility sooner than they thought.  Here at SERVPRO we're not only efficient with our work we our courteous of your business' time.  We understand the importance of being open for service as much as possible and are always here to help if a problem arises!

Fire Damage

This photo shows a severe fire damage we were called out to help with.  Someone fell asleep with a lit cigarette causing extensive damage.  Fortunately, everyone was able to get out of the home safely.

Commercial Mitigation

A guest on the 4th floor of this hotel left his bathtub faucet running and fell asleep.  Eventually the tub filled and water overflowed to all 3 floors below.  We were able to arrive quickly and restore many of the building materials without demolition, which helped limit costs to the building owner.

Community Event

This is a photo of a joint effort among local SERVPRO franchises to support firefighters at the Keystone Firefighter Convention.  SERVPRO of Langhorne/Bensalem wishes to thank and support all first responders in our community!

Commercial Mitigation

In this photo, you can see a small portion of a commercial water mitigation.  We had to place a significant amount of equipment in the cafeteria in order to dry out the property effectively.  

Warehouse Photo

This is a photo of our warehouse.  You can see that we have a significant amount of equipment so that we can handle any size disaster.  We also have plenty of room to store customer contents in case they need storage during restoration.