Why SERVPRO Photo Gallery

Typical Water Estimate

Typical Water Estimate

We are constantly being called out to jobs to check out damage done weekly.  Sometimes, when we are called out to assess the damage-we either figure out that we are unable to help due to something major we are not authorized to do... or sometimes, managers and owners decide to take care of the issue themselves.  And hey, that is A-OK with us!  We provide free estimates to our community because we genuinely want to help and give input whenever we can to assist.  Even if that does mean we don't "land the job."  To us, landing a job means getting a call in to provide expertise on the subject.  And who knows, maybe down the line the customer will need us in the future.

Customer Service Focus

Customer Service Focus

Customer service isn’t just about being courteous to your customers–it’s a vital element of business operations that can impact your bottom line.  The good news is, it’s relatively simple to implement a customer service improvement plan that keeps your business on top.

SERVPRO Customer service is like no longer.  We are there as soon as you need us!  While SERVPRO made some training adjustments to help foster a strong customer service attitude, the active storm season was also a key factor in boosting sales for the year.

The brand is also experiencing the benefits of expanded service offerings as SERVPRO adjusted its operating model about five years ago to add commercial cleaning to what had primarily been water restoration and residential disaster cleanup.

Emergency Ready Profile Advantage

Emergency Ready Profile Advantage

  • A no cost assessment of your facility.
    • This means there is no need to allocate funds, giving you a great value at no cost.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
    • It will only take a little time to complete and will not take you away from current projects.  But it will save a lot of time if ever needed.
  • A guide to help you get back into your building following a disaster.
    • This can help minimize the amount of time your business is inactive by having an immediate plan of action
  • Identification of the line of command for authorizing work to begin.
    • This saves time so we can begin the work of mitigating the damage which can save you time and money.

Hard Wood Floor Rescue

Hard Wood Floor Rescue

Here is an example of a customer we had that had water damage to their new hard wood floors.  Our client was very worried about ruining the floors they just put in, so they called us here at SERVPRO Langhorne/Bensalem to help with their trouble.  Having seen this time and time again on hardwood floors with severe water damage, we were able to approach the situation appropriately and salvage the new floors.  Why SERVPRO you ask?  We have been recognized for our delicacy and tactics to save certain types of flooring as opposed to our competition.  Or, many times--clients assume it is a better idea just to take care of the issue themselves.  While this may work some of the time, most of the time we get a call right after their attempt.  With our gentle products and necessary tactics for clean up, we can assure you will be satisfied with the outcome of our work.

Carpet and Vent Cleaning

Carpet and Vent Cleaning

Why SERVPRO?

I'm sure when SERVPRO comes to mind for most people they think of our main services: Fire, Water, and Mold Restoration, being that they are some of our "bigger" jobs and services we get called into.  That being said, we also tend to residential and commercial carpet and vent cleaning as well.

We tend to focus heavily on apartment complexes when it comes to carpet and vent cleaning, being that the need to clean the units is more frequent.  However, we also have serviced residential single homes who need their homes cleaned, too.  As far as commercial goes, hiring a service to come and clean for you is a great idea!  Many restaurants we service have told us repeatedly how thankful they are that we've stepped in, when needed, so they can focus on more important aspects of the business.